The company WATERBUDDY 143404 Moscow Region, Krasnogorsk city, Lenina street, 11A/14 provides the following warranty terms: We warrant the final purchaser of a WATERBUDDY product that it is free from material and manufacturing faults during the period and under the conditions stated below.

Any claims by the final purchaser for any expense for the repair of a material or manufacturing fault will be settled by WATERBUDDY. Claims may not include or do not cover incidental costs of a warranty claim or any other financial losses (e.g. costs for towing, telecommunications, food, accommodation, loss of earnings, loss of time etc.). Unless a longer period is provided by national and supranational law the warranty for WATERBUDDY (including wearing parts) shall be one year after purchase while the warranty for batteries is 12 months.



Dealer/Customers must make any warranty claim within this time period and need to submit a copy of the bill which shows the date of purchase. WATERBUDDY decides whether faulty parts are repaired or replaced. Distributors and dealers who repair a WATERBUDDY have no authority to make legally binding statements on behalf of WATERBUDDY.



Unless a longer period is provided by national and supranational law the warranty for WATERBUDDY (including wearing parts) shall be one year after purchase while the warranty for batteries is 12 months. Dealer/Customers must make any warranty claim within this time period and need to submit a copy of the bill which shows the date of purchase. WATERBUDDY decides whether faulty parts are repaired or replaced. Distributors and dealers who repair a WATERBUDDY have no authority to make legally binding statements on behalf of WATERBUDDY.

WATERBUDDY is entitled to refuse a warranty claim in case of

• normal wear and tear and routine servicing
• the warranty was not correctly submitted (in particular failure to contact WATERBUDDY before sending back goods, failure to present a completely filled-in warranty certificate and proof of purchase, refer to warranty process),
• the product has been used improperly,
• the safety, operating and care instructions in the manual were not observed,
• the product was in any way altered or modified or parts and accessories were added that are not expressly permitted or recommended by WATERBUDDY, previous services or repairs were not carried out by firms authorized by WATERBUDDY, or non-original parts were used.

As well as the rights arising from this warranty, the customer also has legal warranty claim rights arising from the purchase contract with the dealer that are not hampered by this warranty.



WARRANTY PROCESS

Adhering to the following warranty process is a prerequisite to the satisfaction of any warranty claims. Before dispatching any apparently faulty goods, it is required to coordinate the delivery with WATERBUDDY. WATERBUDDY will issue an RMA-Number.

Please contact us per mail under waterbuddy2020@gmail.com. Please understand that we are unable to deal with products of which we have not been notified and will therefore refuse to accept delivery.

Customers are responsible to adhere to all regulations of international transport by air (IATA) and road – especially for shipping Lithium Ion Batteries – and any customs/duty regulations. WATERBUDDY is not responsible for any violations of these regulations by any customer shipping internationally.

To check a warranty claim and to process a warranty, we require your assistance: For returning the WATERBUDDY, we recommend keeping the original WATERBUDDY packaging. If this is no longer available, packaging that excludes transport damage must be used (as transport damage is not included in the warranty). We are available to answer any questions regarding the warranty process – simply contact us by email waterbuddy2020@gmail.com or open up a support ticket.